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Buy Precious Metals from BullionStar - FAQ
Q: Can I visit your shop in Singapore / Can I walk in to view, buy or sell precious metals?
A: Yes, please visit visit our bullion shop, showroom & vault at 45 New Bridge Road, Singapore 059398. No appointment is necessary. You can buy on the spot and pay by cash, by NETS or by card payment. The shop is a one stop shop where you can view, buy, deposit, store, value, audit and physically withdraw your precious metals.
Q: What are the shop opening hours for your shop in Singapore?
A: Monday - Thursday: 11 am - 7 pm, Friday: 11 am - 5 pm, Saturday: 10 am - 2 pm. Closed on Sundays & Public Holidays.
Q: Do I need to open an account in order to place an order?
A: For purchases over the counter in our shop in Singapore, you don't need any account. For online purchases, you need to open an account which is a simple one minute procedure which can be done in the Checkout when placing your first order with us. Upon opening an account, you will receive 10 FREE BSP Grams of Silver.
Q: Can I visit your shop in New Zealand to view, buy or sell precious metals?
A: No, all orders for New Zealand must be placed online on our website. You can however place an order online, settle the payment and then proceed to collect it at our vault partner, New Zealand Vault's facility, at 1 Willis Street, Wellington, New Zealand. Alternatively you can buy for vault storage in New Zealand or shipping from/in New Zealand. Click here for more information about BullionStar New Zealand.
Q: Do you add any surcharges?
A: There are no surcharges for payment by cash in SGD, bank transfer, PayNow or cheque payment regardless of currency. The prices listed on our web site are what you pay when you purchase precious metals from BullionStar. If you collect your ordered items at our shop in Singapore or at our vault partner's facility in New Zealand, there is no additional charge. If you choose to have your items shipped, the cost of shipping and insurance is added. You can see the shipping and insurance cost in the Checkout before checking out any items. All other administrative and handling costs are included in the price when you buy. Please click here to see the charges for Vault Storage.
Q: I am dissatisfied with the appearance of my product. Can I have the product replaced?
A: Please note that we sell bullion bars and bullion coins. Bullion bars and bullion coins are produced by precious metals mints and refineries as investment bullion products and can have small defects on the surfaces such as dots, scratches or blemishes.
Q: What is the meaning of availability status: "Pre-Sale"?
A: If the status of the product is listed as "Pre-Sale" in the Checkout, the indicative expected release date is indicated below the product listing in the Checkout. The expected release date is when all products on the order are expected to be available.
Q: Do you sell products currently not in stock?
A: If not in stock, we always make sure that all products for which we take orders are on their way to us or available for us to order from our suppliers. This is because we only sell physical precious metals and not paper promises.
Q: How should I store my products?
A: The most secure and cost effective way to store your physical precious metals is to store them with BullionStar's Vault Storage Solution. In this way you will have full control of your bullion and can buy, sell or physically withdraw your bullion at any time.
If you take delivery of your bullion, you decide how to arrange its storage. Some people choose to store their precious metals in various locations in their homes, others use a safe deposit box at their bank. The options for home storage are varied.
Q: Is there any minimum or maximum value for orders?
A: There is no minimum or maximum value for an order. We welcome all orders regardless of size. The only exception is for cryptocurrencies. Read about the current maximum order values for cryptocurrencies here.
Q: Can I cancel orders that have been placed?
A: In the sale of precious metals, there are no cancellation rights. The reason for this is that the value of precious metals fluctuate in price based on external factors beyond the control of BullionStar. You may, however, always sell purchased products back to BullionStar at any time.
Q: When do I need to settle the payment for my order?
A: You must initiate the payment for your order no later than the next business day after which you placed the order. For example, if you place your order on a Monday, you must initiate the payment no later than the next day, Tuesday. For cash, NETS, card and cheque orders, please proceed to our shop at 45 New Bridge Road, Singapore 059398 to make payment no later than the next business day.
For bank transfers, please send the payment no later than the next business day. As some bank transfers may take up to three business days to be received, we will allow time for receiving your bank transfer. For cryptocurrency payments, please send your payment within 20 minutes of placing your order.
Q: I have ordered products with availability status "Pre-Sale". When do I need to pay for these?
A: The payment must likewise be initiated no later than the next business day after which you placed the order except for cryptocurrencies where the payment must be initiated within 20 minutes.
Q: What happens if the price of my ordered products fluctuates before they are delivered?
A: The price is locked in at the time of order placement. No charges will be added afterwards.
Q: Can I lock in the price for a cash, NETS, card or cheque order in advance online?
A: Yes, you can place your order in advance online, but you must settle the payment no later than the next business day after which you have placed the order.
Q: What happens if I don't send the payment for my order within the stipulated timeframe?
A: An administration fee of SGD 60 plus a fee for any market development negative to BullionStar will be charged and invoiced.
Q: How can I turn on/off SMS text messages for order updates sent to my mobile phone or turn on/off 2-factor authentication?
A: Go to My Account - Account Details and change the setting for SMS text messages to "ON/OFF" or change the setting for 2-Factor Authentication to "ON/OFF".