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Full Online Control of Your Vaulted Bullion 24/7 - Buy, Sell or Withdraw at Anytime

BullionStar's vault storage service is an end-to-end solution for buying, selling and storing bullion. You have full online control of your vaulted bullion 24/7.

BullionStar's vault is a steel bar reinforced concrete vault protected with industry-leading security and surveillance features. The vault is integrated with our retail shop located in the heart of Singapore.

You can simply walk in to our bullion center at 45 New Bridge Road without any appointment to physically audit or physically withdraw your bullion!

Storage Overview

Storage Overview

BullionStar provides you with a turnkey solution for bullion vault storage. You can control your bullion online 24/7 and can buy, sell, audit or withdraw your bullion at anytime. More info
  • Quick & easy to open an account.  
  • Seamless order placement. Simply place your desired bullion items in the shopping cart and select "Vault Storage" in the checkout to get started.
  • Full online control 24/7. Buy, sell or withdraw your bullion anytime.
  • Walk-in to BullionStar's bullion center at 45 New Bridge Road in Singapore to physically audit or withdraw your bullion. No appointment necessary! 
  • Hold both bullion and cash funds on your BullionStar account.
  • Allocated and segregated vault storage with direct legal ownership of your bullion.
  • Insurance against all risks at full replacement value as evidenced by our insurance certificate.
  • 5 different types of auditing including Live Audit Report, 3rd party audits and customer audits.
  • Ownership certificate evidencing the legal ownership of your bullion.
  • View pictures of your bullion uploaded to your account.
  • Full customer confidentiality of all stored metal with no reporting requirements.
  • Storage inside a protected steel bar reinforced concrete vault with industry-leading security and surveillance features.
  • Highly competitive storage charges.
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Online Accessibility

Online Accessibility

Buy, sell or withdraw bullion online 24/7 through a simple user-interface.  More info
  • View and analyze the development of your precious metals portfolio.
  • Value your precious metals in different currencies and based on different valuation methods such as spot price, buy price and sell price.
  • Generate an up-to-date vault certificate certifying that you are the legal owner of your precious metals stored by BullionStar as your storage provider. 
  • View pictures of your stored bullion. 
  • Keep funds on your BullionStar account including proceeds from sell orders. Funds on your BullionStar account can be used towards future purchases or withdrawn anytime.
  • Verify the existence of your and everyone else's stored bullion with the Live Audit Report.
  • View third party audit protocols by the LBMA-approved auditor, Bureau Veritas.
  • View BullionStar's Evidence of Insurance Certificate. 
  • Check your transaction history.
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Insurance Coverage

Insurance Coverage

Your bullion is fully insured against all risks at full replacement value. More info
  • BullionStar provides you with full insurance coverage for your stored precious metals covering all risks at full replacement value.
  • The insurance coverage is underwritten by the world's largest insurance specie underwriter Chubb Insurance.
  • As apparent from our Evidence of Insurance Certificate issued by our insurance underwriter Chubb Insurance, our insurance policy covers all precious metals, cash and other property held in BullionStar's name or entrusted to BullionStar for any purpose whatsoever. The insurance covers all risks at full replacement value. 
  • As our customer, you are the beneficiary of the low insurance premiums in Singapore due to its secure environment. To prove it, BullionStar charges the most competitive bullion storage rates anywhere in the industry.  
  • You never stand any risk whatsoever for loss or damage of your bullion when you store with BullionStar as your storage provider.
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Bullion Withdrawals

Bullion Withdrawals

Withdraw your bullion to take physical possession at anytime. Place a withdrawal order online or simply walk in to our bullion center to withdraw.  More info
  • You can withdraw your bullion to take physical possession at anytime!
  • You can either personally collect your bullion from BullionStar's bullion center at 45 New Bridge Road in Singapore or have your bullion shipped to you fully insured. 
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Bullion Savings Program (BSP)

Bullion Savings Program (BSP)

BSP Grams allow you to save and trade precious metals cost-efficiently. BSP Grams are fully backed up by physical precious metals. More info
  • BSP Grams allow you to buy and trade precious metals to an attractive price with a low premium and spread.
  • BSP Grams carry lower price premiums and spreads than purchasing individual bullion bars in small sizes. This makes the BSP program a cost-effective way to save towards physical bullion bars.
  • The Bullion Savings Program is also suitable for trading in and out of positions without taking physical possession.
  • BSP Grams are fully backed up by physical precious metals.
  • You can sell back BSP Grams to BullionStar at any time.
  • BSP Grams can be converted to physical bullion bars without cost at any time. BSP grams in gold can be converted to 100 gram PAMP gold cast bars. BSP grams in silver can be converted to 15 kg Heraeus silver bars. BSP grams in platinum can be converted to 1 kg Heraeus platinum bars.
  • BullionStar publishes a report, updated daily, on the backing of the BSP Grams.
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Security & Surveillance

Security & Surveillance

BullionStar's vault is a steel bar reinforced concrete vault protected with industry-leading security and surveillance features. More info
  • BullionStar's vault is protected by seven different means of surveillance and security including motion sensors, seismographic sensors, biometric scanners and high resolution cameras.
  • The vault was initially built by OUB bank as a steel bar reinforced concrete bank vault.
  • A 1 ton vault door protects the vault entrance.
  • Auxiliary police are on alert 24/7 to take swift and decisive countermeasures against any intruders or other suspicious activities.
  • In the extremely unlikely event there would be any incident, BullionStar has full insurance coverage against all risks including fidelity and mysterious disappearance as apparent from our Evidence of Insurance Certificate issued by our insurance underwriter Chubb Insurance.
  • The high security with a strong rule of law in Singapore is one of the attributes contributing to Singapore being the best jurisdiction in the world for buying and storing bullion.
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Cash & Bullion Account

Cash & Bullion Account

Keep both cash and bullion on your account! This enables you to trade in and out of positions at your convenience. More info

As a BullionStar account holder, you are able to keep funds on your BullionStar account in Singapore Dollars, US Dollars and Euros. Funds on your BullionStar account can be used towards purchases of bullion or be withdrawn anytime. 

Keeping funds on your BullionStar account allows you to:

  • Trade or average in and out of bullion positions.
  • Sell to BullionStar and use the proceeds towards future orders.
  • Speed up your transactions with BullionStar​.
  • Save on repeated and costly bank fees.
  • Save in a secure manner as BullionStar is not a bank and does not operate under the fractionally reserved banking system.
  • Control and manage your cash and bullion with the Cash & Bullion Dashboard.
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Legal Ownership

Legal Ownership

You have full direct legal ownership of your physically allocated bullion items, stored by BullionStar as your storage provider, at all times. More info
  • You have full unencumbered legal ownership of your bullion.
  • We take pictures of your bullion, with the serial numbers visible, together with your printed order confirmation.
  • The pictures are uploaded to your account so that you can identify your bullion and check that the serial numbers are matching the serial numbers on your invoice and in the Live Audit Report.
  • BullionStar handles all bullion under camera surveillance with all bullion signed for by two administration officers.
  • All customer owned bullion is segregated from bullion owned by BullionStar and is frequently audited internally as well as audited bi-annually by Bureau Veritas, an LBMA-approved third party auditor.
  • BullionStar provides vault customers with a proof of ownership certificate that can be generated at anytime by going to Menu > Cash & Bullion Account > Vault Certificate.
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Bullion Audits

Bullion Audits

BullionStar offers 5 different audit methods to verify the existence and correctness of your stored bullion. More info

 

1. Customer Audits

  • For the ultimate peace of mind, you can walk in to BullionStar's bullion center at 45 New Bridge Road in Singapore to audit your bullion without prior notification.
  • If you would like to do a physical on site audit, please bring identification matching the name on your account. There is an audit charge of SGD 99 per instance. 

2. Third Party Audits 

  • BullionStar engages the LBMA-approved auditor, Bureau Veritas, to conduct bi-annual audits of all customer owned bullion.
  • Bureau Veritas verifies the physical existence of all customer owned precious metals stored by BullionStar on behalf of its customers. 
  • Bureau Veritas also verifies that the serial numbers of randomly selected bullion bars match the serial numbers as listed in the Live Audit Report.
  • Bureau Veritas furthermore verifies the weight of of randomly selected bullion bars against the product description of the product.
  • The audit reports are available for download here.

3. Live Audit Report 

  • You can verify your holdings directly in BullionStar's system. The Live Audit Report anonymously lists all customer owned bullion per product type and vault account number. 
  • The data for the Live Audit Report is extracted live from BullionStar's vault inventory system. The Live Audit Report is updated in real time when bullion is processed into or out of the vault. 
  • The Live Audit Report details all holdings based on the vault account number and is thus fully transparent while keeping customer details undisclosed. With the Live Audit Report, you can thus verify the existence of your bullion in BullionStar's system.
  • The Live Audit Report is used as reference by the third party auditor, Bureau Veritas, in their independent audits to verify the physical existence, serial numbers and weights of customer owned bullion. 

4. Internal Audits

  • BullionStar conducts frequent internal stock enumerations.
  • The internal audits are part of BullionStar's commitment to our insurance underwriter, Chubb Insurance, that all bullion is systematically organised, meticulously enumerated and thoroughly documented.
  • When your bullion is processed into vault storage, two administration officers check and sign off the order confirmation with their initials to confirm that the correct bullion items have been prepared for vault storage.
  • All vault orders are prepared under high resolution camera surveillance. 
  • When processing your bullion into vault storage, a picture is taken of your bullion, with the serial numbers visible, together with your printed order confirmation.
  • The pictures are uploaded to your account so that you can identify your bullion and check that the serial numbers are matching the serial numbers on your invoice and in the Live Audit Report.

5. Financial Audits

  • BullionStar is a fully audited company.
  • BullionStar is subject to annual auditing by a licensed Singaporean auditor in accordance with Singaporean law.
  • BullionStar's auditor does a physical stock inventory as part of the auditing process.
  • The result of the audit is published in the auditor's report attached to BullionStar's annual report.
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Pictures of Your Bullion

Pictures of Your Bullion

View pictures of your bullion stored by BullionStar to verify the existence of your bullion. More info
  • View pictures of your bullion uploaded to your account here.
  • We take pictures of your bullion, with the serial numbers visible, together with your printed order confirmation.
  • The pictures are uploaded to your account so that you can identify your bullion and check that the serial numbers are matching the serial numbers on your invoice and in the Live Audit Report
  • The pictures are uploaded to your account when your bullion has been processed into vault storage. You receive an e-mail and SMS text message with an order status update when the bullion pictures for an order are available for viewing.
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Vault Certificate

Vault Certificate

View your vault certificate listing all bullion products currently held in vault storage. More info
  • The vault certificate is updated as soon as any new transaction is finalised such as buying, selling or withdrawing bullion. 
  • The vault certificate lists all products held in vault storage which have been fully settled. When you sell or withdraw stored bullion, the vault certificate is immediately revised.
  • The vault certificate is downloadable so that it can be easily saved and/or printed at anytime.
  • The vault certificate is proof of your direct legal ownership of your fully allocated, insured and audited bullion products stored with BullionStar.
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Fee Schedule

Fee Schedule

BullionStar's vault storage charges are highly competitive. More info

 

We are not aware of any other bullion dealer worldwide charging as competitive fees for storing physically allocated and insured bullion.

Storage Charges

  • Gold Bullion Products: 0.39% per annum
  • Silver & Platinum Bullion Products: 0.59% per annum
  • BSP Gram Gold: 0.09% per annum
  • BSP Gram Silver & Platinum: 0.19% per annum
  • Daily minimum storage fee: SGD 0.19. The minimum fee applies in case the calculated daily fee is below SGD 0.19. Customer accounts holding no bullion or only holding free BSP grams awarded at account opening are exempted from the minimum fee.
  • Conversion/Withdrawal of BSP grams to physical bullion: FREE
  • Physical withdrawal of bullion products (other than BSP grams): SGD 129 per instance
  • Customer audit of vaulted physical bullion: SGD 99 per instance
  • Late payment fee: SGD 49 per reminder plus monthly interest of 2%.
  • Storage charges are invoiced at the end of each year or when you sell or withdraw your bullion - whichever takes place first. The storage charge is calculated daily. If you e.g. store gold bullion worth SGD 30,000 on a particular day, the storage charge for that day will be SGD 30,000*0.0039/365 = SGD 0.32. The daily charges are added up for all days of the year to arrive at the total cost for the year. Go to Storage Charges to view your accrued charges.
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